Shipping policy

MAYA Shipping Policy

Last Updated: September 2026

At MAYA, we carefully prepare every order so your beauty-tech experience begins the moment your package arrives.

Please review the information below regarding order processing, shipping, tracking, and delivery.

Shipping & Delivery

MAYA currently offers standard shipping with an estimated delivery time of 6–10 business days after your order has been processed.

Please note that delivery estimates are approximate and may vary depending on your location, carrier conditions, holidays, weather, customs, or other circumstances outside of MAYA's control.

Estimated delivery time: 6–10 business days

We recommend allowing additional time during major holidays, promotional periods, or unexpected carrier delays.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Your delivery timeframe begins after the order has been processed and handed to the shipping carrier.

Order Tracking

Once your order ships, you'll receive a tracking number by email.

You can use the tracking information to monitor your package throughout its journey.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation has been issued.

Shipping Delays

While we work hard to ensure your order arrives within the estimated timeframe, MAYA cannot guarantee a specific delivery date.

Occasional delays may occur because of:

  • Severe weather
  • Carrier disruptions
  • Holidays and peak shopping periods
  • Customs processing
  • Incorrect or incomplete shipping information
  • Transportation delays
  • Other circumstances outside MAYA's control

If your order is delayed beyond the expected delivery window, please contact our customer support team and we'll be happy to help investigate the shipment.

Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to MAYA, additional shipping charges may apply before we can resend the order.

If you notice an address error immediately after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location.
  2. Check with household members or building management.
  3. Contact the shipping carrier.
  4. Contact MAYA if the package still cannot be located.

We will work with you and the carrier to investigate the issue.

Damaged Packages

Because MAYA products include premium beauty technology and electrical devices, please inspect your package when it arrives.

If your product arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • Photos of the shipping box
  • Photos of the damaged product
  • Photos of any visible shipping damage

Please keep the original packaging until the issue has been resolved, as it may be required for a carrier claim or replacement.

International Shipping

International shipping availability may vary by destination.

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their destination country unless otherwise stated at checkout.

Customs processing may also extend the estimated delivery timeframe.

Shipping Costs

Shipping costs, available shipping methods, and any applicable free-shipping offers will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on:

  • Destination
  • Product size and weight
  • Shipping method
  • Promotional offers

Pre-Orders

If MAYA offers a pre-order product, the estimated shipping timeframe will be displayed on the product page.

If your order contains both pre-order and in-stock items, your order may ship according to the fulfillment terms displayed at checkout.

Contact Us

If you have questions about your order or shipping, please contact:

MAYA Customer Support
Email: [support@mayahaircare.com]
Website: [mayahaircare.com]